Some customers may prefer a design visit, which is entirely free and without any obligation. Nick or Imogen will visit you in your home and explain the various options and possibilities. We’ll also bring samples with to allow you to imagine the look and feel of your new staircase.
We feel it’s important to send the expert to the design visit instead of a sales person as we can answer all of your technical questions and can talk you through any structural changes that you would like. It’s also a chance for our customers to meet us, as after all we are the people who will be working in your home.
Whilst on-site during the initial design visit we aim to provide the customer with a quote there and then. The quote details the specific design options the customer has chosen, and we can break the price down with optional extras to allow you to pick and choose the things that matter to you.
Our quotes include VAT, fitting and finishing. There are no hidden extras and we never rest until we have a happy customer. If you decide to go ahead, we take a 20% deposit and get you booked into the diary.