At Hambledon Staircases we are a husband and wife team, so from your initial enquiry through until completion you will always speak to either Nick or Imogen. Nick is a talented maker from a family of carpenters, he has an eye for detail and over 17 years experience.
Our workshop is tucked away in the Dorset countryside with views of oak trees and the famous Hambledon Hill making a beautiful backdrop for a busy hive of activity.
Whether you are looking for a new staircase, to renovate an existing staircase, or create a bespoke under-stairs storage solution, we’ll be happy to design something to suit your needs.
You can read about how we work below and if you like what you see then feel free to give us a call and talk your ideas through or organise a free design visit.
Hambledon Staircases Design Process
Initial Consultation & Design Visit
Initially most customers will either call or email us. We are always happy to give you an idea of cost over the phone and to discuss your design ideas. Customers often send us photographs of their current staircase which helps when discussing options, ideas and pricing.
After this initial contact we arrange a design visit, which is entirely free and without any obligation. Nick will visit you in your home and explain the various options and possibilities. He’ll bring samples with him to allow you to imagine the look and feel of your new staircase.
We feel it’s important to send the expert to the design visit instead of a sales person as Nick can answer all your technical questions and can talk you through any structural changes that you would like. It’s also a chance for customers to meet Nick, as after all he is the person who will be working in your home.
A Detailed Written Quotation
Whilst on-site during the initial design visit we try to provide the customer with a quote straight away. We make a phone call back to our office and run the dimensions through our system over the phone, allowing us to provide the customer with a price there and then.
We always follow up with a written quote usually within 24 hours. This will detail all the design options the customer has chosen, and we can break the price down with optional extras to allow you to pick and choose the things that matter to you. Quality is of the utmost importance and everything we make is for a specific customer, so everything is entirely bespoke.
Our quotes include VAT, fitting and finishing. There are no hidden extras and we never rest until we have a happy customer. If you decide to go ahead, we take a 20% deposit and get you booked into the diary.
Your Bespoke Staircase. What to Expect.
Preparing for Installation
Every renovation we undertake is unique. For this overview we’re focusing on a renovation that we carried out in Lymington, completed in May 2018. This renovation was with stop chamfered oak newel posts and spindles.
Prior to arriving, Nick spent time in the workshop crafting the staircase components, including newel posts and handrails. We use heavy weight 41mm stop chamfered spindles to ensure that the finish is of the highest quality. Before arriving with the customer, we apply the first layer of protective polyx oil to the oak.
Installation Day 1
The first job of the day when arriving at your home is to lay protective covering on the flooring throughout the area. The vacuum is in position so that we can clean as we go and avoid any mess in the home.
Once floors are protected Nick removes the existing balustrading. The pace is fast and before the end of day one the new newel posts and handrails are in place. The staircase is starting to take shape. Before leaving for the day the area is vacuumed and cleaned.
Installation Day 2
Today starts with fitting of the new base rails. These will form a support for the new spindles (or glass if that was your choice).
We use a wider baserail to support the new 41mm spindles and therefore the carpet needs to be trimmed to suit. Nick does this as sorting out these bits and pieces is all part of our service. The carpet is professionally cut to the new shape and relaid back into place.
Next up is the fitting of the spindles, it’s satisfying to see these going into place. By the end of clean up on day two, it’s easy to see how the staircase is going to look once it has been finished.
Installation Day 3
The customer opted to have the external strings clad in oak veneer to give the appearance of a new solid oak staircase so Nick completed this and the necessary trim in solid oak.
Detail is important and now is the time to go around and dress in the staircase, ensuring it all looks perfect. Newel caps are then fitted and all the oak is given a final sand and oil before work is completed.
With permission from the owner we take a few snaps which we can show future customers and our work here is done. Another happy customer and another excellent staircase.
The Finished Oak Spindle Staircase
Free Design Visit
So you can explain your ideas to us in the comfort of your own home.
Rated at the highest level for client satisfaction by the Houzz community.
Award-winning design, manufacture and installation of bespoke staircases.